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| Program Assistance |
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For assistance in submitting an ASAP report or questions concerning any ASAP program, contact the ASAP Administrator: For MSAP Program
Jonathan Goo Ph. 808 835-3250 jonathan.goo@hawaiianair.com For PSAP and DSAP Programs Scott Mensen Ph. 808 835-3261 scott.mensen@hawaiianair.com |
| Submission Requirements |
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ASAP submissions should be made within 24 hours of event occurrence or within 24 hours of becoming aware of the event. |
| Log-in Problems |
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If unable to log in to the hawaiiansafety.com website due to a Username / Password problem call the Hawaiian Airlines Information Technology Support Center / Help Desk @ 808 838-6720 or Toll Free @ 1-866-701-4143. Advise the operator that you require password assistance for the “hawaiiansafety.com” website. This support line is manned 24 hours per day, 7 days per week. |
| ASAP Hotline |
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An alternate means is available to initiate an ASAP report by calling the ASAP Hotline @ 808 835-3273. Leave name, employee number and indicate your desire to initiate an ASAP report; do not include any other information concerning the event. ASAP Hotline notifications provide an immediate capture time for the event, however, an electronic report must still be completed by the submitter on the Hawaiian Safety website within 72 hours. |
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